Bloo Solutions · 1 day ago
IT Help Desk Technician
South Hadley, MA
Full-time
Hybrid
Entry, Mid Level
2+ years expBloo Solutions is a provider of reliable, security-focused IT services in Western Massachusetts, specializing in cybersecurity and managed IT services for regulated industries. They are seeking a Level 2 Help Desk Technician who will handle client escalations, assist with projects, and contribute to improving internal systems and documentation.
Computer and Network Security
Hiring Manager
Jeremiah Beaudry
Responsibilities
Handle Level 2 help desk escalations with a calm, structured approach
Troubleshoot Windows 10/11, Microsoft 365, Entra ID / Active Directory, Office applications, printers, VPNs, MFA, and common SMB configurations
Assist with workstation deployments, Windows 11 upgrades, migrations, and basic network troubleshooting
Communicate clearly with clients—explaining issues and solutions without jargon or panic
Follow standard operating procedures (SOPs) consistently
Help refine and improve SOPs when they are unclear, outdated, or inefficient
Maintain accurate client documentation and environment notes
Identify recurring issues and propose improvements through better processes, automation, or tooling
Practice good ticket hygiene, escalation discipline, and tool usage
Assist with Microsoft 365 migrations (Exchange, SharePoint, Teams)
Deploy and configure workstations and hardware for client cutovers
Support firewall installs, Wi-Fi deployments, VLAN changes, and infrastructure improvements
Collaborate with the team to design and roll out improved internal systems as the company scales
Qualification
Required
2–4 years in an MSP or fast-paced IT support environment or similar
Strong troubleshooting skills across Windows, Microsoft 365, and basic networking
Clear, professional communication skills with both clients and teammates
Ability to work independently, manage priorities, and follow through on tasks
Preferred
PowerShell or NinjaOne scripting and automation experience
Process or system-building experience to improve efficiency
Experience with SonicWall or UniFi networking (VLANs, VPNs, Layer 2/3 concepts)
SharePoint migrations or Teams/SharePoint structure redesigns
Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, ITIL, etc.)
Company
Bloo Solutions
Providing Western Massachusetts Businesses With Fast, Reliable, Secure Computer Networks And Support Since 1999 • We have over 20 years of providing 24/7/365 Service to keep your business running • Cybersecurity and Compliance Experts (HIPAA, PCI, FINRA, and more) No Geek Speak • 99% Customer Retention since 1999 • Average Response Time Under 10 minutes, never talk to voicemail during business hours! • 100% Satisfaction Guaranteed • Customized solutions that fit your business and growth strategies
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase