Second-61 · 1 week ago
Service Desk Technician Level 1
Florence, CO
Full-time
Onsite
New Grad, Entry Level
$27/hr - $27/hrSecond-61 is a company dedicated to delivering technology services excellence to global customers from their service desk facility in Florence, Colorado. They are seeking a Service Desk Technician Level 1 to provide telephone technical support for hardware, systems, and applications, while ensuring efficient customer service and problem resolution.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required
Resolve problems with or without remote tools
Consistently achieve First Contact Resolution performance metric
Accurately document calls and cases
Be aware of customer’s time restraints and work within those time limits
Keep customer aware of resolution steps if ticket needs to be dispatched
Provide clients with problem reference numbers and request numbers
Enter all troubleshooting/resolution steps into the trouble ticket
Manage time and workload to meet predetermined service levels
Qualification
Required
DoD Approved 8570.01 Level I certification (such as CompTIA A+)
Excellent customer service skills
Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you
Must be able to pass standard background check and drug screening
Company
Second-61
Our Teams deliver IT Services, Project Management and Project Delivery Management, Complex Energy and Environmental Solutions, Security Solutions, and Invent high value solutions.
Founded in 2018
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Chris Koehn
Founder
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