ChatGPT Jobs · 4 days ago
Account Manager / Renewals Manager
United States
Full-time
Remote
Mid, Senior LevelAdverity is a company focused on data management solutions, and they are seeking an Account Manager / Renewals Manager to oversee a high-value portfolio of customers. The role involves ensuring customer retention, driving product adoption, and maximizing renewal success through strong relationship management and strategic value articulation.
Computer Software
Responsibilities
Proactively manage a high-volume customer portfolio (100+ accounts), ensuring consistent engagement, value realisation, and renewal readiness across all customers
Prioritise renewal health by identifying risks early, reinforcing product value, and executing structured renewal plays to maximise retention
Turn customer challenges into opportunities for optimisation, product adoption, and long-term account stability—driving expansion where appropriate but with a primary focus on renewal success
Build and deliver data-driven value reviews that clearly articulate ROI, adoption impact, and business outcomes aligned to customer goals
Consistently exceed Net Revenue Retention (NRR) and Gross Retention targets through strong renewal execution and churn mitigation
Position Adverity as an essential, long-term partner in the customer’s data strategy by shifting conversations from features to continued strategic value
Develop deep, multi-threaded relationships across your portfolio—particularly at the executive and economic buyer level—to protect and grow account health
Qualification
Preferred
A proven track record of delivering exceptional renewal outcomes and retention performance within an enterprise SaaS or data platform environment
Experience managing a large, high-velocity portfolio (100+ customers simultaneously) while maintaining high-quality engagement and renewal execution
Demonstrated ability to identify and mitigate renewal risks, reduce churn, and drive adoption-led growth
Strong commercial acumen with the ability to articulate ROI and business impact during Executive Business Reviews and renewal negotiations
Deep understanding of procurement, renewal cycles, and buying processes within complex organisations
Confidence engaging and influencing senior stakeholders—particularly economic buyers—during renewal and value discussions
Experience navigating multi-threaded accounts to secure renewal alignment across all decision-makers
Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning, and lifecycle tracking
Ability to leverage AI tools and modern productivity tech to streamline portfolio management and maintain proactive customer coverage
Benefits
Paid Time Off
Retirement
Flexible working hours and home-office
Internal shares program (EDPP)
401k matching scheme
20 days PTO (excl. US public holiday and additional sick days)
Ergonomic workspace and cutting edge technology
Regular team events (also remote)
Modern and stylish office in the heart of New York
Sustainable merch for all employees
Adverity Social Responsibility Days (+2 days paid off)
Company
ChatGPT Jobs
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase