Camira · 2 weeks ago
Operations and Business Support Manager
Grand Rapids, MI
Full-time
Onsite
Mid, Senior Level
3+ years expCamira is a multi-award-winning textile manufacturer known for its innovation and sustainability. The Operations & Business Support Manager will oversee daily operations in North America, manage the warehouse team, and support commercial decision-making to ensure smooth business operations.
Interior DesignManufacturingTextiles
Hiring Manager
Liam Angus
Responsibilities
To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements
Serve as the operational lead when the President is travelling, ensuring continuity across all business activities
Coordinate cross-functionally with Sales, Customer Service, Warehouse, Planning, Finance and UK teams
Support execution of business priorities, operational improvements and commercial initiatives
Provide structured updates, escalate risks early and maintain alignment with leadership
Directly lead the warehouse team, overseeing staffing, scheduling, training and performance management
Ensure efficient receiving, storage, picking, packing, dispatch and returns processes
Implement clear standards for accuracy, safety, organisation and housekeeping
Identify process improvements to increase throughput, reduce errors and enhance service levels
Maintain compliance with all health & safety standards and internal procedures
Manage purchasing of bought-in fabrics, sample components and operational supplies
Maintain accurate purchase orders, lead times and supplier communication
Resolve supply issues, quality problems or delivery delays proactively
Work closely with UK supply chain teams on replenishment, stock forecasts and supplier performance
Oversee inventory levels, SKU performance, aging stock and inventory turns
Analyse demand patterns and support decisions on stock adjustments and purchasing requirements
Ensure ERP data accuracy for stock, pricing, cost and lead times
Support new product launches with initial stocking and sample inventory planning
Act as the operational bridge between US and UK for planning, purchasing, supply chain and logistics
Communicate operational priorities and issues clearly, ensuring timely resolution
Maintain strong relationships with UK production, planning and customer service teams
Work closely with Customer Service to ensure strong service levels, accurate order flow and timely communication
Manage the relationship with the external sample provider and ensure SLA adherence
Support sales teams by ensuring adequate stock of sample books, memos and promotional materials
Provide operational and inventory reports to support forecasting, budgeting and decision-making
Track warehouse KPIs, purchasing performance, service metrics and sample turnaround
Identify cost-saving opportunities, efficiency improvements and service enhancements
Qualification
Required
3–7 years' experience in operations, warehouse leadership, supply chain or purchasing
Hands-on leadership experience managing hourly warehouse staff
Strong organisational and multitasking skills across varied responsibilities
Experience with ERP systems (NetSuite, SAP, Microsoft Dynamics or similar)
Strong Excel and analytical capability
Excellent communication skills; confident working across teams and geographies
Ability to operate independently, make decisions and manage workload with minimal supervision
Preferred
Experience in textiles, manufacturing, distribution or materials-based industries
Background supporting commercial or customer service teams
Experience liaising with international teams or suppliers
Company
Camira
Camira makes fabrics for spaces and places, from offices to schools, trains to buses, and stores to hospitals.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2006-04-01Acquired
Recent News
2025-03-31
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