Prelude Services ยท 2 days ago
Resident Technology Support Specialist
McLean, VA
Full-time
Onsite
Entry Level
2+ years expPrelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. The Resident Technology Support Specialist will primarily provide resident support and maintain computer systems, mobile devices, and peripherals in a senior living environment, ensuring optimal device performance and providing technical assistance as needed.
Information TechnologySoftware
Responsibilities
Provide educational sessions, a walk-in clinic, and scheduled in-residence support
Support and maintain resident and client computer systems, mobile devices, and peripherals
Install, diagnose, repair, maintain, and upgrade all hardware or software
Provide on-site or remote technical assistance to troubleshoot problem areas in a timely and accurate fashion
Provide training or general assistance where required
Provide basic on-site telecommunications, applications, server and network infrastructure support as needed
Qualification
Required
Strong focus on customer service and satisfaction
Effective written, oral and interpersonal communication skills
Minimum of two years of experience, or equivalent schooling in desktop support and configuration, or other relevant experience
General knowledge of desktop architecture, mobile devices, and printers
Experience supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business environment
General understanding of wired/wireless networking and servers
Frequent travel to client locations as required, overnight if necessary
Must have a valid driver's license and reliable transportation
Benefits
Medical (and HSA with match)
Dental
Vision
401k (with match)
Company paid LTD, STD and Life
Casual dress
6 paid holidays
Unsick Day
Technology stipend
Cell phone stipend for applicable positions
Company-provided laptop and dock
Quarterly company meetings
Pet insurance
Supplemental voluntary life insurance
Access to a robust Employee Assistance Program
Fun remote and in person events
Two PTO Cash Out days annually
Generous PTO. Accrue 20 days of PTO your first year!
Company
Prelude Services
Prelude Services delivers innovative, secure IT solutions for senior living and care organizations.
51-200 employees
H1B Sponsorship
Prelude Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
TERRY FREED
President and Chief Executive Officer
Company data provided by crunchbase