Apply on Employer Site

ChatGPT Jobs · 5 days ago

Learning and Development Instructor

United States

Full-time

Remote

Mid Level

3+ years exp

Nerdy is seeking a dynamic and experienced Learning and Development Instructor to design, deliver, and evaluate high-impact learning programs that enhance employee skills, performance, and engagement. This role involves utilizing AI tools to create innovative learning solutions and requires strong facilitation and instructional design skills.

Computer Software

Responsibilities

Facilitate engaging, interactive virtual learning sessions covering a range of sales, customer service, retention, operations support, and technical support functions

Develop learning strategy, materials, presentations, and resources using adult learning principles and modern instructional design methodologies

Partner with stakeholders to assess training needs and recommend effective learning solutions

Measure program effectiveness through assessments and performance metrics, and continuously refine content to improve outcomes

Adapt quickly to changing business needs and deliver results in a high-volume, fast-paced environment

Provide individualized coaching and feedback to support employee growth and retention of key concepts

Utilize AI and eLearning tools to enhance the learner experience

Stay up to date with learning trends, instructional technologies, and best practices in workforce development

Qualification

Training facilitationInstructional designAI tools utilizationPerformance metrics interpretationDigital learning proficiencyPresentation skillsCommunication skillsOrganizational skillsInterpersonal skills

Required

Bachelor's degree in Education, Business, Communications, Human Resources, or related field preferred; equivalent combination of education and relevant professional experience will be considered

3–5 years of experience in training facilitation, instructional design, or corporate learning environments

3-5 years of experience with proven success in training employees in omni-channel contact centers or similar multi-platform customer engagement settings

Demonstrated ability to interpret performance metrics and take data-driven action to improve results

Experience utilizing AI tools, including designing and leveraging GPT-based solutions, to develop, enhance, and deliver effective training programs

Strong presentation, communication, and facilitation skills

Ability to design role-specific training that drives measurable performance improvements

Proficiency with digital learning, engagement, AI and meeting tools (e.g., Articulate, Slido, ChatGPT, Claude, Google Meets, Zoom)

Ability to translate business goals into effective learning strategies

Excellent organizational and interpersonal skills