HCLTech · 18 hours ago
Director Operations Management
Michigan, United States
Full-time
Onsite
Director/Executive
$140K/yr - $180K/yr
20+ years expHCLTech is a global technology company, and they are seeking a Director of Operations Management to lead and transform their operational processes. The role involves managing complex global projects, enhancing client relationships, and driving strategic initiatives to maximize business value.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Bring in Industry best-in class process knowledge and re-engineer the process towards making it self- serve and lean
Ideate, transform, re-structure existing and new programs from delivery lens
Ability to modernize shared service design & deployment
Unlock business value & elevate from administrative function of programs to making it a source of market differentiation by creating winning preposition
Responsible for defining, coordinating & executing the go-to-market strategy & programs both cloud and off-cloud solutions
Participate, create solutions and design frame-works for prospective clients
Lead and represent HCL in RFI/ RFP’s and orals. Work with multiple teams to create propelling contract construct for clients
Work with client business partners, business stakeholders, M&A teams in various capacities such as
Incubating newly acquired or created products
Create target operating model, bring in strategic perspective, participate as thought leaders for growth and value add to clients
Engage with leaders outside the scope for growth of the account
Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders
Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output
Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
Effectively assess and resolve high priority project risks
Manage work fore to ensure that client expectations are met while meeting margin goals
Ensure employee satisfaction index constantly improving
Ensure projects meet success parameters and ROI targets stated in the business case
Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
Tap additional account growth opportunities through networking & client relationship management
Aim at maximizing economic value and securing future competitive advantage
Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
Be responsible for theMBR, QBR’s , YBR’s with multiple stakeholders and decision makers
Effective transition, pre-bid and RFP experience is a must for this role
Drive team towards transformed state and always look for opportunity to improve and run people independent process
P&L responsibility and account growth
Work with GTM Management to identify and measure successful and failing strategies and identify opportunities for process improvement
Define project objectives, project scope, roles & responsibilities
Outline requirements needed from sales and legal stakeholders to deliver projects on budget
Prepare a detailed project plan to schedule key milestones, workstreams & activities
Manage delivery, changes in project scope, schedule or budget, client relationship and communication with all stakeholders, ensuring the project is delivered to their satisfaction
Track projects and provide regular reports on their status to the project team and key stakeholders
Identify and mitigate potential risks
Communicate the onboarding process, timelines, and resource availability with internal business partners
Review new vendor pipeline with customer and set timelines for onboarding
Build strong relationships with vendor partners, learning about their operational strengths, limitations and pushing them to improve their service levels for our mutual clients
Qualification
Required
Work experience in an established Service organization with minimum 20 years of experience working with clients from Telecom, Hitech / technology & Media, Retail, Automotive etc industry
18-23 years of leadership role managing multiple delivery teams globally
Ability to work with multiple delivery teams spread geographically supporting regional markets
Engineering graduate or any equivalent, MBA in Operations
Preferably managed a large contact center operations and larger team size
Demonstrated opportunity & pipeline forecasting methodology experience
Proven experience of Digital Transformation implementation and working in complex IT environments
Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
Experience in detecting revenue recognition issues
Experience in solution design, responding to RFP/ RFI's
Proven experience working in a high-volume contract administration department
Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
Excellent analytical skills and expert proficiency in MS Office, Workspace
Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic global environment
Preferred
Black/ Green Belt certification would be an added advantage
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-05
Techcircle
2025-12-31
Company data provided by crunchbase