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Hiley Cars of Huntsville · 22 hours ago

Service Consultant

Huntsville, AL

Full-time

Onsite

Mid Level

$48K/yr - $125K/yr

Hiley Cars of Huntsville is committed to hiring top talent to curate exceptional experiences for customers. The Service Consultant will oversee service orders, ensure customer satisfaction, and provide support for owner inquiries while maintaining effective service flow and inventory management.

Automotive

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Satisfaction scores at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Collaborate with upper management to make service department hiring and discipline decisions

Qualification

Customer SatisfactionService ManagementTime ManagementCommunication SkillsOrganized PersonalitySales SuccessSupervision SkillsTeam OrientedSelf-Motivated