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Officina Profumo-Farmaceutica di Santa Maria Novella · 1 day ago

Client Advisor

Costa Mesa, CA

Full-time

Onsite

Mid Level

3+ years exp

Officina Profumo-Farmaceutica di Santa Maria Novella is a renowned brand in the luxury beauty industry. The Client Advisor role focuses on delivering exceptional customer experiences, achieving sales targets, and fostering brand loyalty while supporting the store's overall success.

BeautyCosmeticsE-CommerceGift CardManufacturingPharmaceutical

Responsibilities

Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth

Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store

Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality

Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards

Take initiative to maximize all cross-selling opportunities by using every product range available in the store

Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests

Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities

Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony"

Adopt and encourage the Omni Channel approach

Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors

Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols

Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary

Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere

Follow security procedures in the store to ensure safety of Client, staff and merchandise

Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines

Assist in the daily management of the store by keeping the understock and stock room tidy and orderly

Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented

Qualification

Customer service skillsSales performance targetsLuxury retail experienceCommunication skillsRelationship buildingSelling ceremonyForeign language skillsEnglishTeam playerProblem solvingFlexibility

Required

Excellent written and verbal communication skills

Ability to work in a fast-paced and dynamic environment

Demonstrated skill in establishing enduring relationships with both Client and colleagues

High level of flexibility and ability to problem solve

Demonstrated capability to achieve and exceed both individual and store performance targets

Team player with interested in actively collaborating with colleagues

Strong customer service skills

Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays

Proficiency in English is required

At least 3 years of experience in sales field; luxury retail and/or beauty preferred

Preferred

Familiarity with selling ceremony and Client journey/discovery process could be a plus

Other foreign language skills are a plus

Company

Officina Profumo-Farmaceutica di Santa Maria Novella

Officina Profumo-Farmaceutica di Santa Maria Novella sets its roots back to 1221 in Florence and it is acknowledged as the oldest pharmacy in the world.

Founded in 1221

Florence, Toscana, ITA

51-200 employees