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Siemens · 2 weeks ago

Smart Buildings Service Coordinator

Rochester, NY

Full-time

Hybrid

New Grad, Entry Level

$35K/yr - $60K/yr

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a Smart Buildings Service Coordinator to coordinate the delivery of onsite and remote service activities for customers, ensuring that expectations are met through effective scheduling and resource management.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center

Act as primary point of contact for service customers to ensure expectations are met

Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel

Schedule resources to support standard service agreements

Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability

Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform

Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices

Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Qualification

Service coordinationSchedulingService management platformsMicrosoft OfficeCustomer service contractsHVACFire AlarmsSecurity SystemsOrganizational skillsInterpersonal skillsCommunication skillsDecision making

Required

Proven experience in service coordination, scheduling, or operations support within a customer-focused environment

Strong organizational and prioritization skills with the ability to manage multiple service requests and resources simultaneously

Excellent communication skills (verbal and written) to serve as the primary point of contact for customers and internal teams - verbal and written communication skills in English

Proficiency in using service management platforms or similar systems for work order processing, scheduling, and tracking parts/subcontractors

Ability to make decisions under pressure regarding resource allocation, urgency, and contractual obligations

High school diploma or state-recognized GED

Must be able to demonstrate: Organizational and interpersonal skills, The ability to read and understand customer service contracts

Experience with Microsoft Office and business software systems (e.g., SAP)

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship