ChatGPT Jobs ยท 1 week ago
Customer Success Manager, Technical Onboarding
Tucson, AZ
Full-time
Hybrid
Entry, Mid Level
$56K/yr - $66K/yr
1+ years expEverCommerce is a leading service commerce platform, and they are seeking a Customer Success Manager for Technical Onboarding. This role is critical in ensuring new customers have a smooth and successful launch with ZyraTalk, involving customer communication and hands-on technical work.
Computer Software
Responsibilities
Serve as one of the primary points of contact for new customers during onboarding
Conduct AI testing, prompt refinement, and model behavior validation
Configure customer accounts, integrations, and workflows across the ZyraTalk platform
Collaborate closely with Product, Engineering, and Customer Success teams
Communicate clearly with clients regarding onboarding progress
Troubleshoot issues, escalate when needed, and guide customers on best practices
Maintain detailed documentation in the CRM
Drive each account toward a fast, successful, and confident go-live
Qualification
Required
Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS
Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration
Excellent communication skills and confidence in client-facing conversations
A methodical approach to testing, quality assurance, and problem-solving
Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy
Familiarity with CRM systems for tracking
Preferred
Experience with AI-driven products, customer communication platforms, or home-services software is a strong plus
Bonus: 1-3 years of experience in the home service industry
Benefits
Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase