Rush Memorial Hospital · 1 day ago
Customer Service Representative
Rushville, IN
Full-time
Onsite
New Grad, Entry LevelRush Memorial Hospital is seeking a Customer Service Representative to facilitate patient registration and manage phone calls. The role involves assisting patients by gathering necessary information and directing them to appropriate departments while maintaining a professional demeanor and ensuring patient confidentiality.
Emergency MedicineHealth CareHospitalPrimary and Urgent CareRehabilitationTherapeutics
Responsibilities
Facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system
Responsible for managing phone calls
Schedules patient appointments and directs patients appropriately to the correct departments
May work in many areas throughout the outpatient offices (Healthcare Associates, Pediatrics, Walk-In Care, RMH Specialists, Medical Specialty Services), and Admissions/Call Center departments
Promotes good public relations through contact with patients, visitors, vendors and fellow employees and other phone contacts
Preserves the confidentiality of patient and hospital information
Updates patient insurance and demographic information appropriately
Answers telephone in a timely and professional manner, as well as use of phone, fax, copier, scanner, email and how to page overhead
Appropriately scans documents, following established quality standards
Effectively processes reporting to verify accuracy Of insurance information of registered patients
Provides effective communication to RMH On-Call Employees (including physicians, nursing staff, Information Services staff and Maintenance staff)
Orders office supplies as needed
Respond promptly to changes in workload, adjusting assignment as necessary to achieve optimal patient care and efficiency
Demonstrates team attitude; offers assistance to co-workers to provide optimal patient care; solicits Assistance from co-workers when necessary
Demonstrates efforts to maintain patient confidentiality as appropriate and per policy
Assists in orientation process for staff members and volunteers in the department
Initiates and completes incident reports as necessary when extraordinary or unusual patient care or other situations occur
Serves as a change agent, assisting all staff in understanding the importance, necessity, impact and process of change
Follows guidelines of duties by Job Classification List
Maintains effective channels of communication with other employees and patients
Takes appropriate action in problem situations to offset adverse effects
Projects a professional and positive attitude regarding the hospital
Attends 70% of scheduled staff meetings for primary work area during the year
Attends mandatory in-service and educational offerings
Seeks opportunities for self-development and identifies areas of improvement
Conducts self in professional manner acting as a role model while practicing and promoting effective guests relations
Observes hospital dress guidelines and wears ID badge
Provides proper notification for absence and tardiness and is punctual for start of scheduled work time
Takes appropriate length of time for meal break
Maintains equipment assigned to department and reports Malfunctions appropriately
Complies with hospital policies and procedures
Completes projects and assignments on a timely basis
Participates in emergency procedures, fire drills, evacuation procedures and internal/external disaster plans, mock codes, Procedures in accordance with departmental responsibilities
Obtains and distributes reports, messages, and supplies to appropriate persons
Collects and verifies patient insurance information
Collects and enters new patient demographics and updates existing patient information
Collects patient payments and/or co-payments and provides patient with receipt of transaction; documents transactions appropriately
Balances cash drawer daily, reconciles discrepancies as necessary
Verifies patient appointments with a 48-hour advance notice in an effort to confirm next day appointments, as assigned
Prepares patient paperwork for next day's appointments
Orders office supplies as needed
Documents patient information in appropriate areas
Responds promptly to changes in workload, adjusting assignment as necessary to achieve optimal efficiency
Demonstrated team attitude; offers assistance to co-workers to provider optimal patient care; solicits assistance from co-workers when necessary
Demonstrates efforts to maintain patient confidentiality as appropriate and per policy
Assists in orientation process for staff member and volunteers in department
Initiates and completes incident reports as necessary when extraordinary or unusual patient care or other situations occur
Serves as a change agent, assisting all staff in understanding the importance, necessity, impact, and process of change
Follows guidelines of Duties by Job Classification List
Performs other duties as assigned
Overseas Medicaid authorization process for the office and prints Medicaid Eligibility sheets
Obtains authorizations for release of patient information and forwards to Medical Records accordingly
Schedules drug representative and other lunch appointments for providers as directed
Qualification
Required
Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail
Knowledge of computer systems, typing, public relations, basic office clerical duties
High school diploma required
Must be able to prioritize, utilize critical thinking, and adjust to change
Must be able to reason and use logical problem-solving skills
Exceptional speaking and listening skills are essential
Regular requirement to use hands to feel; reach with hands or arms; talk; and hear
Frequent requirement to bend at the waist, walk and stand, motor coordination and finger dexterity required to manipulate calculating and computer keyboards
Specific vision requirements include color vision
Regular requirement to lift and/or move 5-20 pounds; frequent requirement to lift and/or move 20-35 pounds; occasional requirement to lift >35 pounds
Must be able to work under stress; 50% of working time
Company
Rush Memorial Hospital
Rush Memorial Hospital provides primary care, emergency services, and rehabilitation therapy.
Founded in 1892
201-500 employees
H1B Sponsorship
Rush Memorial Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageRecent News
Inside INdiana Business
2024-11-06
Company data provided by crunchbase