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Siemens · 1 week ago

Smart Buildings Service Coordinator

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

$38K/yr - $66K/yr

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. The Smart Buildings Service Coordinator will coordinate the delivery of onsite and remote service activities, ensuring customer expectations are met through effective scheduling and resource management.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center

Act as primary point of contact for service customers to ensure expectations are met

Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel

Schedule resources to support standard service agreements

Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability

Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform

Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices

Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Qualification

Scheduling resourcesCustomer service contractsMicrosoft OfficeSAPDispatching personnelHVACSecurity SystemsFire AlarmsOrganizational skillsInterpersonal skillsVerbal communicationWritten communication