Tattva CX LLP · 2 days ago
Swedish – Customer Support Executive
United States
Full-time
Remote
New Grad, Entry LevelTattva CX LLP is seeking a Customer Support Executive to handle inbound calls, chats, and emails from customers. The role involves addressing customer queries, troubleshooting problems, and ensuring customer satisfaction while maintaining the company's reputation.
Information Technology & Services
Responsibilities
Should be able to resolve customer queries & handle grievances to preserve the company’s reputation in the language
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers & take initiatives in the team
Making sure the job is completed within the defined SLA / TAT time
Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
Informs customers by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Escalate appropriate issues and follow-up till closure
Keep records of customer interactions, process customer accounts and file documents
Qualification
Required
Proficiency in Norwegian Language required
Excellent communication and interpersonal skills
Understanding of English
Proficient with computers and other productivity suites
Should have strong analytical & convincing skills
Ability to apply the training knowledge in real world situations
Good typing skills
Good at multitasking
A desktop computer/Laptop with Camera
High Speed Internet (100 MPBS+)
Standard size monitor
A telephone headset
Core 2 duo at 1.8 GHz minimum
2 GB RAM minimum
80 GB Hard disk space
Windows 10 or higher with Long Term Support version
Chrome Browser
Java Long term support Version
Anti-virus and Anti Malware software (need to be updated regularly)
Company
Tattva CX LLP
Tattva CX LLP is a BPO/ITES company based out of Pune, India.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase