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Johns Hopkins Federal Credit Union · 1 day ago

Teller I (70420)

Baltimore, MD

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Johns Hopkins Federal Credit Union is dedicated to providing a positive member experience. The Teller I is responsible for performing various paying and receiving functions while ensuring accurate and timely service to members.

BankingCredit CardsFinanceFinancial ServicesInsurance

Responsibilities

Responsible for the efficient, effective, and accurate performance of the teller functions

Accepts checks for deposit and/or loan payments, verifies the amounts and examines checks for all elements of a negotiable check, including proper endorsement and correct holds placed

Accepts and negotiates currency for deposits and/or loan payments, verifies the amounts and examines currency for all elements of legal U.S. tender

Performs teller transactions fluently and with outstanding accuracy, including proper endorsements, correct holds placed on checks, and supervisory approval (as required)

Cash checks by adhering to teller check cashing guidelines

Detects and prevents potential fraud on accounts, including fraudulent checks and counterfeit items

Responsible for accurately processing account transfers, withdrawals, cash advances, and loan payments

Processes mail and fax transactions

Processes check and cash deposits received via automatic teller machines and/or on-site quick drops boxes

Keeps errors to a minimum as described in the policies and procedures manual

Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly

Assists when needed for dual control

Assumes responsibility for establishing and maintaining effective, professional business relations with members

Ensures that members are properly greeted. Interacts with members in a friendly and personable manner, ensuring the remote teller system does not present a barrier to a positive member experience

Ensures that members' requests and questions are promptly and professionally resolved

Educate and migrate members to the appropriate area to assist with members’ needs

Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status

Maintains privacy of member account information

Ensures that the Credit Union's quality reputation is maintained and projected

Remains compliant with applicable laws and regulations, including but not limited to BSA and the USA Patriot Act

Responsible for any additional duties and/or responsibilities as assigned

Qualification

Cash handlingTeller experienceCustomer serviceComputer applicationsCompliance knowledgeHigh school diploma

Required

High school diploma or general education degree (GED)

Minimum six (6) months teller or one (1) year cash handling experience is required and/or equivalent combination of education and experience

Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone