ChatGPT Jobs · 3 days ago
Associate Developer
United States
Full-time
Remote
New Grad, Entry LevelNaviant is a company focused on reimagining work through automation, AI, and data. They are seeking a curious and proactive Associate Developer to deliver high-quality technical support, design custom solutions, implement automation, and build strong relationships with customers and internal teams.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Learn Naviant’s technology solutions (Hyland Software including OnBase, CIC, IDP; ABBYY Software including FlexiCapture, Vantage; UiPath; Azure/AWS Infrastructure)
Shadow experienced Technical Support Representatives to understand troubleshooting, escalations, system setup, case documentation in Salesforce, and basic maintenance
Participate in customer support interactions via phone, email, and remote sessions
Build relationships with internal teams and partners to understand workflows, processes and collaboration
Begin building proficiency in support tools, remote diagnostics, and ticketing systems
Complete certifications in Naviant’s technology solutions
Begin independently diagnosing and resolving software issues across customer environments
Collaborate with customers, internal teams, and vendor partners on issue resolution
Lead customer conversations related to issues
Learn Naviant’s solution deployment and maintenance methodology
Partner with customers to ensure long-term solution success
Ensure system stability and proactively resolve complex technical issues
Advise customers on relevant technologies and provide advanced admin and end-user training
Serve as a key technical liaison between customers, internal teams, and partners, strengthening relationships and ensuring customer satisfaction
Implement automation workflows and process improvements
Obtain additional certifications to enhance expertise
Qualification
Required
Skilled in troubleshooting complex systems, configuring solutions, and designing automation workflows
Experienced in implementing Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and Enterprise Content Management (ECM) solutions to streamline processes, improve efficiency, and support scalable operations, leveraging OCR for document capture and extraction
Hands-on experience designing and delivering solutions with platforms such as Hyland, ABBYY, and UiPath across cloud environments including Azure and AWS
Experienced in building integrations using APIs and web services (REST/SOAP)
Working knowledge of .NET (C#), JavaScript, and SQL
Strong foundation in customer support, with experience in customer-facing roles and the ability to understand customer needs, respond professionally, and maintain a positive, solutions-focused attitude
Excels at building trust, mentoring users, and delivering timely, high-quality support to ensure customer satisfaction and loyalty
Demonstrates a solution-oriented mindset and critical thinking skills
Able to interpret ambiguity, uncover opportunities for improvement, proactively resolve technical challenges, and make well-reasoned decisions that drive efficiency and value for customers
Clear, professional communication, both verbal and written
Comfortable collaborating across teams, asking questions, sharing information, and documenting processes
Builds strong relationships with customers and internal teams to facilitate knowledge transfer and drive successful project outcomes
Self-motivated, coachable, and eager to continuously learn new technologies
Comfortable navigating change and ambiguity while thinking creatively to drive improvements
Demonstrates curiosity, resourcefulness, and a proactive mindset to anticipate challenges and contribute innovative solutions
Benefits
Comprehensive Health, Dental, & Vision Insurance
Employer Paid Disability & Life Coverage
401k & Match Program
Generous Paid Time Off
Flex Spending Plans & Dependent Care
Home Office Allowance
Volunteer Time Off
Charitable Giving Program
Lifestyle Spending Account
Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and so much more….
Company
ChatGPT Jobs
We find the best job offers for experts in ChatGPT and related technologies.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase