Prime Healthcare · 14 hours ago
Customer Service Representative
Ontario, CA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24.62/hrPrime Healthcare is an award-winning health system headquartered in Ontario, California. The Customer Service Representative serves as a primary point of contact for members and providers, handling incoming calls with professionalism and delivering exceptional customer service aimed at achieving first call resolution.
Health CareHospital
Responsibilities
The Customer Service Representative serves as a primary point of contact for members and providers, handling incoming calls with professionalism and delivering exceptional customer service aimed at achieving first call resolution
This role is crucial in assisting callers by guiding them through the health plan, clarifying authorization requirements, providing updates regarding the status of referrals and assisting with other duties as needed
This position requires proficiency in utilizing multiple communication channels, a strong attention to detail, and meticulous documentation to ensure accurate and efficient service delivery
Qualification
Required
Effective 01/01/2022 High School Graduate or GED required
Customer Service experience in a fast-paced office setting
Ability to handle a high call volume in a professional and courteous manner
Working knowledge of self-funded medical plans and/or Managed Care plans
Computer literate in Microsoft Office Windows
Benefits
Paid time off
401K retirement plan
Medical, dental, and vision coverage
Tuition reimbursement
Many more voluntary benefit options
Company
Prime Healthcare
About Prime Healthcare and Prime Healthcare Foundation: Prime Healthcare is an award-winning health system operating 51 hospitals and more than 360 outpatient locations in 14 states, providing over 2.5 million patient visits annually.
Founded in 2001
10001+ employees
H1B Sponsorship
Prime Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (5)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.5B2024-09-04Debt Financing· $1.5B
Leadership Team
Luis Leon
Chief Operating Officer, Chief Executive Officer Region VI
Recent News
2025-11-19
Morningstar.com
2025-11-15
Company data provided by crunchbase