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Pennant · 1 month ago

Revenue Cycle Training Specialist

Nashville, TN

Full-time

Hybrid

Mid Level

$70K/yr - $80K/yr

3+ years exp

Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. The Revenue Cycle Training Specialist is responsible for developing and training best practices in the revenue cycle, including billing and collections, while collaborating with various departments to enhance operational efficiency.

Hospital & Health Care

Growth Opportunities

Responsibilities

Support the accounts receivable functions under the supervision of the Learning and Development Leader

Train, monitor, and update the policies and procedures surrounding the revenue cycle, accounts receivable, and current government regulations for home health and hospice

Assist agencies in the development and use of accounting policies and procedures, and establish a great rapport in and between departments so that each can realize the importance of accurate reporting procedures

Partner with RC Portfolio Leaders to develop training opportunities for staff, further enhancing the impact of the portfolios and the company

Partners with Executive Directors and/or RC Portfolio Leaders to provide training to Billers and Billing Managers

Utilizes ticketing software to track trends of support/education needs

Develop and maintain reporting metrics to identify agencies that need additional support through training and education—developing plans with EDs and RCPLs to enhance the field results

Pioneering the creation of best practices for Service Center and Field in a manner that is easy to understand and adopt into practice. Create methods that are engaging and easy to absorb

Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, other RC Portfolio Leaders, and payors

Maintains a comprehensive working knowledge of payor contracts and ensures that agencies are billing and collecting according to contract provisions, and adjusts training courses accordingly

Protects the confidentiality of patient and agency information through effective controls and combined efforts with billing operations

Qualification

Health care billingCollections managementLMS developmentHome health operationsSoftware trainingPublic relations skillsEffective communicationNegotiation skillsCollaborationAttention to detail

Required

At least three years' experience in health care billing and collections management

Experience in home health and/or hospice operations

Demonstrated experience in LMS development with configuration skills

Ability to exercise discretion and independent judgment and demonstrate effective communication, negotiation, and public relations skills

Demonstrated capability to manage detailed information accurately

Ability to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers

Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities

Experience with in Home Care Home Base, Waystar, Availity, Medicare Administration Contractors (MACs) portals, etc., with the ability to train staff in software systems and processes