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Phillips Medisize · 6 days ago

Account Manager

Phillips, WI

Full-time

Hybrid

Mid Level

$90K/yr - $120K/yr

3+ years exp

Phillips Medisize is seeking an Account Manager to support their team in building and maintaining long-term relationships with key specialty commercial customers. The role involves collaborating with internal teams to enhance customer relationship management and overseeing commercial pricing strategies.

Health CareHealth DiagnosticsManufacturingOutsourcing

No H1B

Responsibilities

Function as the point of contact for commercial customers, lead the customer relationship, and build long-term partnerships through active customer engagement

Develop and implement account plans with SCBU leaders to ensure alignment with business and customer goals

Collaborate with cross-functional teams to enhance customer service and delivery, manage project scope, and propose additional services as needed

Oversee commercial pricing strategies, ensure compliance with contracts and agreements, and engage in negotiations and renewals

Conduct regular business account reviews with customers to assess performance, align on goals, and identify strategies, technologies, and opportunities for growth and improvement

Partner with business development managers on new business opportunities by supporting proposal generation and managing agreements to meet both customer needs and organizational goals

Qualification

Account managementCustomer relationship managementContract negotiationCross-functional collaborationTime managementProblem-solving

Required

Bachelor's degree and 3 + years of customer account management experience OR 5+ years of account management experience

Experience working cross functionally in an organization to support customer needs delivering value-driven and successful outcomes

Experience managing time, setting clear priorities, and consistently delivering strong results in a fast-paced environment

Preferred

Knowledge of product development, contract manufacturing and associated processes

Experience navigating customer relationships and proven ability to handle difficult conversations

Track record in development, implementation, and achievement of customer account plans

Experience managing commercial contract and pricing negotiations

Benefits

Medical

Dental

Vision

Flexible spending and health savings accounts

Life insurance

ADD

Disability

Retirement

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Company

Phillips Medisize

As a contract development and manufacturing organization (CDMO), the world’s leading pharmaceutical, medtech and in vitro diagnostic companies trust us to help them design and manufacture their products.

Founded in 1964

Hudson, Wisconsin, USA

5001-10000 employees