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Compucom Staffing · 23 hours ago

Desktop Support Technician

West Chester, OH

Full-time

Onsite

Mid Level

$18/hr - $26.40/hr

3+ years exp

Compucom Staffing is a staffing service provider that supports employees throughout their engagement. They are currently seeking a qualified Desktop Support Technician to provide end-user support, including hardware repairs and software troubleshooting.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware

Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware

Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention

Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment

Perform backup, recovery, and security procedures both planned or during emergency

Follow established procedures to detect, diagnose, and accurately report outage of critical site applications

Assist with diagnoses of network hardware and performance problems

Perform approved installation, configuration, and maintenance of physical network

Perform network system administration task both planned or during emergency

Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site

Back up and burn end user data

Assist in developing and documenting improvements to current processes

Assist other coworkers in resolution of end users' technical issues across the program

Assist Site Leader in the execution of established processes and escalations

Qualification

PC Hardware SupportPC Software TroubleshootingNetwork SupportAsset ManagementWindows 10Mac OSCustomer ServiceStress ManagementMulti-taskingIndependent Work

Required

Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment

Experience with asset management

Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction

Demonstrate high energy given fast-paced environment

Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)

Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems)

Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet

Ability to work with strong personalities

Managing stress while being able to deescalate tense users is a key attribute

Get work done independently, and for attendance for availability to work scheduled hours

Trusted to work proactively is a key attribute given limited site IT Leaders

Ability to handle multiple projects

Experience working in an enterprise environment

Be physically able to lift up to 40lbs, bend, crawl and climb

Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area