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Citizens · 18 hours ago

Sourcing Lead

Johnston, RI

Full-time

Onsite

Mid, Senior Level

Citizens is in the process of transforming its Digital Experience for customers. The Sourcing Lead will partner with business owners to drive cost savings initiatives and enhance the value derived from third-party relationships in the Digital / Contact Center domain.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Assist in the development of digital strategies to achieve cost savings and improve quality and service levels by identifying opportunities and sourcing strategies for strategic/complex negotiations

Oversee all spend activity for the Digital / Contact Center commodity and determine proper action plan for all purchases that meet Procurement involve threshold

Join and potentially lead cross-functional teams to execute sourcing initiatives including the competitive bidding process and contract negotiations; ability to negotiate, including contract red lining for all types of corporate transactions using an Agile contracting framework

Provide subject matter expertise for the associated business/function; effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans

Maintain current with the industry supply base and industry trends with the objective to develop innovative solutions to complex problems

Proactively identify improvement opportunities for assigned category areas and recommend key actions; utilize analytical thinking and tools to identify new benefits generation; prioritize projects to ensure demonstrated impact to the business

For digital / AI development opportunities, partner with Legal and work with Citizens Enterprise Approval Boards to mitigate risk and ensure proper approvals

Qualification

Strategic SourcingDigital ExperienceContact Center ExperienceAribaIcertisContract ManagementClear CommunicationIndependent Project ManagementNegotiation Skills

Required

Bachelor's Degree and/or Equivalent Experience

Strategic Sourcing, Digital, Contact Center Experience

Preferred

Ariba and Icertis contact management experience

Experience with contracting lifecycle from Concept to Contract

Ability to lead difficult conversations

Clear & concise communications

Ability to take on project independently

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828