BradyPLUS ยท 13 hours ago
Customer Service Representative
Glenview, IL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrBradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging, and they are seeking a Customer Service Representative to join their growing team. This role provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with customers.
Packaging ServicesProfessional ServicesService Industry
Responsibilities
Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests
Answer customer calls regarding orders, inquiries, and problems/complaints
Place and process customer orders received by phone, fax, or mail
Answer customer questions regarding product and/or their order
Handle complaints within established guidelines and initiate appropriate follow-up and response
Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival
Assist customers with returned goods; write up returned goods authorizations for returning merchandise
Provide pricing information to customer
Complete and maintain all paperwork related to customer transactions
Send info via Fax/Email information to customers regarding invoices, proof of deliveries, etc
Act as a liaison between customer and other internal departments
Work closely with the purchasing warehouse and shipping departments
Qualification
Required
High school equivalent or diploma required
Previous sales support or customer service experience
Excellent verbal and written communication skills
Excellent data entry skills
Experience with Microsoft Office
Ability to pass job-related employment screenings
Preferred
Bachelor's degree plus
ERP systems such as SAP, P21 etc. experience preferred
Benefits
Medical
Dental
Vision
Life and disability insurance
Flexible spending accounts
Employee Assistance Programs (EAP)
401(k) Retirement
And more
Company
BradyPLUS
BradyPLUS is a prominent national distributor and solution provider specializing in JanSan, foodservice, and industrial packaging.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Roberts
Chief Revenue Officer
Recent News
2025-11-01
PR Newswire
2025-09-12
Business Wire
2025-08-13
Company data provided by crunchbase