Imprimus Labels and Packaging (Formerly All American Labels and Packaging) · 13 hours ago
Customer Service Rep (Printing)
Mogadore,OH,US
Full-time
Onsite
Senior Level
5+ years expImprimus Labels and Packaging is a leading producer of high-quality product labels, known for its collaborative and people-focused organization. The Customer Service Representative will serve as a primary point of contact for assigned customers, ensuring exceptional service, managing day-to-day requests, and fostering strong customer relationships.
ManufacturingPackaging ServicesPrinting
Responsibilities
Serve as a “Customer Experience Owner” by delivering exceptional service, fostering customer loyalty, and ensuring consistent, effective communication across sales and production teams
Act as the primary point of contact for assigned customers, managing all day-to-day requests with professionalism, responsiveness, and accuracy
Build and maintain strong customer relationships, ensuring needs are met and service-level standards are consistently achieved
Coordinate all customer and sales information required to process orders, including estimates, artwork/proofs, samples, tooling, purchase order updates, and customer specification sheets
Obtain and confirm customer approval for pricing, order details, and miscellaneous charges
Understand basic plant and equipment capabilities—including tooling, presses, materials, and applications—to determine requirements, appropriate lead times, and to properly set customer expectations
Manage customer inventory programs, proactively monitoring agreed-upon inventory levels and ensuring timely release of shipments
Collaborate with the Team Leader to support key initiatives and complete assigned projects such as press proofs, new business setup, account transitions, backup coverage, and issue resolution
Assist with RMAs and claims, helping the team process and resolve product returns, complaints, and quality concerns
Support resolution of open payment issues by working closely with customers and internal departments as needed
Qualification
Required
High school diploma or equivalent required
Minimum of five (5) years of Customer Service experience, preferably within the label printing or manufacturing industry
Understand basic plant and equipment capabilities—including tooling, presses, materials, and applications—to determine requirements, appropriate lead times, and to properly set customer expectations
Serve as a 'Customer Experience Owner' by delivering exceptional service, fostering customer loyalty, and ensuring consistent, effective communication across sales and production teams
Act as the primary point of contact for assigned customers, managing all day-to-day requests with professionalism, responsiveness, and accuracy
Build and maintain strong customer relationships, ensuring needs are met and service-level standards are consistently achieved
Coordinate all customer and sales information required to process orders, including estimates, artwork/proofs, samples, tooling, purchase order updates, and customer specification sheets
Obtain and confirm customer approval for pricing, order details, and miscellaneous charges
Manage customer inventory programs, proactively monitoring agreed-upon inventory levels and ensuring timely release of shipments
Collaborate with the Team Leader to support key initiatives and complete assigned projects such as press proofs, new business setup, account transitions, backup coverage, and issue resolution
Assist with RMAs and claims, helping the team process and resolve product returns, complaints, and quality concerns
Support resolution of open payment issues by working closely with customers and internal departments as needed
Preferred
Experience with Label Traxx or similar order-management systems highly preferred
Company
Imprimus Labels and Packaging (Formerly All American Labels and Packaging)
All American Label & Packaging was born in 1995 out of a need for a premier full-service label company committed to excellence in product and service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Brown
CEO
Company data provided by crunchbase