Wake County ยท 22 hours ago
Customer Service Team Lead - Internal job posting
Raleigh, NC
Contract
Onsite
Entry, Mid Level
$26.60/hr - $28.13/hr
2+ years expWake County is seeking a Customer Service Team Lead for their Health and Human Services department. The role involves managing a call center team that assists clients with various programs and services, ensuring high-quality customer service and support.
GovernmentHealth CareLaw EnforcementOffice Administration
No H1B
Responsibilities
Help the community and their team everyday by connecting people with the resources they need through strong customer service and a drive to help
Provide complex program and service information directly to clients, as well as manage difficult or emotional situations
Qualification
Required
High school diploma or GED
Two years of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume
Preferred
Previous call center experience in a high-volume environment
Familiarity with DSS programs and services
Experience with Documenting Management Systems
Benefits
Free access to the Employee Health Center
A wide range of training and development opportunities
A stable career in public service with a balance of work and family life
Flexible work schedules
A competitive salary and benefits package
Company
Wake County
Wake County is a government administration that provides tax collection, library, permitting, law enforcement, health and human services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Crawford, IPMA-SCP, CCWS
Chief Human Resources Officer
Dara Demi
Chief Communications Officer
Recent News
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