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Donaldson · 2 days ago

IS Sales Operations Intern

Baltimore County, MD

Internship

Onsite

Intern

Donaldson is committed to solving the world’s most complex filtration challenges, and they are seeking an IS Sales Operations Intern to support sales operations and business development initiatives. This role involves collaborating with colleagues and stakeholders, executing outbound campaigns, and maintaining customer data across CRM and other business tools.

IndustrialIndustrial EngineeringLogisticsManufacturingMechanical EngineeringVirtual Reality

Responsibilities

Help plan and execute outbound campaigns in priority markets across Africa and the wider EMEA region; support ongoing initiatives including trade shows and webinars

Make cold calls and follow-up calls to customers to maximize campaign outcomes; log all customer interactions accurately to support reporting and insights

Drive the creation of Territory Action Plans (TAPs) for African territories; analyze territories and customer segments to identify growth opportunities and possible challenges

Contribute ideas to support growth of key accounts, distributors, and strategic channels

Document findings clearly to support decision-making and team follow-up; collaborate with relevant teams to ensure TAP insights translate to measurable action plans, feeding into training, outreach campaigns, and process improvements initiatives

Maintain and clean customer data across CRM and other business tools

Support regular data quality checks to ensure accuracy and compliance

Transfer data between systems such as Outreach and CRM; manage subscription and consent data

Qualification

CRM managementData quality checksMicrosoft OfficeBusiness developmentProactive mindsetFluency in EnglishClear communicationOrganizational skillsAttention to detailTeam collaboration

Required

Matric Grade 12

Good computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Good verbal and written communication skills in English

Good organizational and administration skills

Preferred

Bachelor's degree in Business Administration, Commerce, Marketing, Sales Management, or Business Management

Requires full professional fluency in English; any additional language is a plus

Comfortable working with international teams across different regions

Proactive, self-starting mindset with a strong sense of responsibility; able to work independently and take ownership of tasks

Clear verbal and written communication skills

Well organized with good attention to detail

Confident using digital tools such as CRM, SharePoint, and Microsoft Office

Positive, curious, and motivated to learn

Benefits

A professional, collaborative, and supportive team environment

Opportunity to gain hands-on experience in a global dynamic organization, and build strong foundations in sales operations and business development

Meaningful work that goes beyond basic administrative tasks, with real responsibility and ownership and a chance to learn creative problem-solving skills.