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Ergon Inc. · 1 month ago

Information Systems Support Technician

Newell, WV

Full-time

Onsite

New Grad, Entry Level

Ergon Inc. is a family-owned company based in West Virginia that values employee contributions and offers a supportive work environment. They are seeking an Information Systems Support Technician to provide end user support for hardware, software, and technology systems, while also maintaining technical documentation and assisting with IT security protocols.

AdvertisingEnergyMarketingRenewable Energy

H1B Sponsor Likely

Responsibilities

Keep safe work habits as the highest priority at all times

Develop good working relationships with all co-workers, customers, and associates

Respond to user support requests via phone, email and through a ticketing system

Support PC deployment, imaging, system updates, and asset tracking

Maintain technical documentation in help desk and asset management systems

Provide informal user technical training and support

Assist with A/V equipment, office setups and departmental admin tasks

Collaborate on escalated IT issues and projects

Support IT security and data protection protocols

Respond to call out duties as assigned

Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects

Qualification

CompTIA A+Microsoft FundamentalsITIL FoundationCCNAMicrosoft Windows OSMicrosoft OfficeHelp desk experienceSAP familiarityData visualization toolsCustomer service mindsetProfessionalismBasic administrative skillsCommunication skillsOrganization skillsTime management skills

Required

Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred

Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA)

Experience in help desk, technical support, or administrative support

Knowledge of Microsoft Windows OS and desktop application maintenance

Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams)

Experience with help desk ticketing and job tracking systems

Familiarity with SAP or enterprise software systems

Experience with data visualization tools such as Tableau or Power BI

Strong communication, organization, and time management skills

Ability to work independently and within a team

Customer service mindset

Professionalism and discretion in handling confidential information

Basic administrative skills

Must meet physical requirements of the position

Must be able to pass a pre-employment drug screen and background check

A clean MVR is required

Preferred

Associate degree or higher in a relevant field

Benefits

401(k) with company match

Health

Life

Dental

Vision

Paid Holidays

Vacation

Sick Leave

Tuition Assistance

Profit Sharing

Company

Ergon Inc.

Family-owned and operated, the Ergon companies were brought together over 60 years ago in the petroleum industry's service sector.

Founded in 1954

Flowood, Mississippi, USA

1001-5000 employees

http://ergon.com

H1B Sponsorship

Ergon Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (1)

2022 (3)

2021 (1)

2020 (2)