Eight24 Solutions · 4 days ago
Director of Client Success & Impact
DC-Baltimore Area
Full-time
Hybrid
Director/ExecutiveEight24 Solutions is a company focused on closing the skilled trades gap while creating pathways for underserved communities through immersive VR training. The Director of Client Success & Impact will manage client relationships and ensure successful pilot programs convert into long-term partnerships, driving measurable outcomes in skills and employment.
Professional Training & Coaching
Hiring Manager
Geoff Crawford
Responsibilities
Lead client onboarding for all Eight24 pilots, from initial kickoff to “Week 8/12” debrief
Design and run a consistent playbook for converting successful pilots into multi‑year, enterprise‑level agreements
Partner with VP Growth & Strategy to structure scalable expansion plans, pricing, and timelines
Co‑design custom impact scorecards with each client (e.g., safety incidents, skill retention, time‑to‑competency, job placement/retention)
Translate VR usage data, competency data, and workforce outcomes into clear ROI stories that matter to executives, boards, and funders
Turn pilots into case studies and referenceable success stories that fuel Eight24’s growth
Build and maintain C‑level, VP/‑level, and B-level, relationships across school districts, community colleges, correctional systems, and workforce programs
Become a trusted advisor on VR implementation, change management, and workforce strategy, not just “a vendor contact.”
Proactively surface risks and opportunities; no surprises for our clients or our internal team
Own client health metrics like NRR (Net Revenue Retention), churn risk, satisfaction/NPS, and facilitator/learner engagement
Build a proactive cadence of QBRs, (Quarterly Business Reviews) check‑ins, and strategic reviews that keep clients aligned and excited
Work cross‑functionally with Operations, Training & Curriculum, and Tech Support to remove friction and ensure smooth deployments
Capture insights from clients and bring them back to Product, Growth, and Operations in a structured way
Help prioritize features, content, and services that increase real-world impact and renewal likelihood
Advocate for clients while balancing Eight24’s P&L discipline and strategic focus
Qualification
Required
A proven track record in customer success, account management, or client-facing leadership, ideally in education, workforce development, government contracts, or tech implementation
Experience turning early-stage relationships into long-term partnerships (you've managed pilots, built trust through uncertainty, and closed renewals)
The ability to speak the language of impact, you know how to measure outcomes, tell compelling stories with data, and prove ROI to skeptical stakeholders
Leadership experience—you've built or managed teams, set standards, and held people (including yourself) accountable
Comfort operating in startup environments where you build the plane while flying it
Preferred
Familiarity with VR/AR/XR training technologies or immersive learning
Knowledge of skilled trades certifications (ASE, EPA, NCCER, OSHA, etc.)
Experience working with justice-involved populations, foster care systems, community colleges, or CTE programs
Connections in the DC-Baltimore workforce development ecosystem
Company
Eight24 Solutions
Most VR training pilots succeed. But fewer than 10% ever scale. At Eight24 Solutions, we fix that.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase