Jolly Roofing and Contracting Company, LLC ยท 2 months ago
Collections and Customer Service Specialist
TN,US
Full-time
Hybrid
Entry Level
1+ years expJolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This role involves handling account management, billing inquiries, and collections while ensuring professional communication with customers.
ArchitectureBuilding MaintenanceConstructionHome ImprovementHome Services
Responsibilities
Communicate clearly and professionally with customers and internal staff via phone and email
Research and resolve billing issues, payment disputes, and account discrepancies
Track and manage customer accounts and document all communications accurately
Follow up regularly on outstanding balances until accounts are brought current
Use Microsoft Excel and other software tools to manage account data and collections processes
Qualification
Required
Strong verbal and written communication skills
Excellent attention to detail and recordkeeping
Problem-solving mindset with persistence and follow-through
Proficiency in Microsoft Excel and computer-based workflows
At least 1 year of experience in collections and/or customer service
High school diploma or GED required
Benefits
Medical, Dental, Vision, and Life Insurance
401(k) plan with company match
Sign-on bonus, referral incentives, and training bonuses
Weekly direct deposit
Company
Jolly Roofing and Contracting Company, LLC
Serving the Eastern, Southern, Northern, and Central United States for nearly 50 years, Jolly Roofing has maintained the highest standards in this crucial area of the construction industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Greg McOlgan
COO
Company data provided by crunchbase