LanceSoft, Inc. ยท 1 day ago
Complaint Mgmt Spec 2
Franklin Lakes, NJ
Full-time, Contract
Onsite
New Grad, Entry Level
$29/hr - $33.07/hrLanceSoft, Inc. is looking for a Complaint Management Specialist to join their team in Franklin Lakes, NJ. The role involves administrative data collection and direct interaction with customers through various communication methods, ensuring compliance with company policies while addressing customer inquiries.
Information Technology
Responsibilities
Data entry into Excel spreadsheets
Collection and documentation of contact information
Documenting information gathered
Ability to triage complex customer inquiries, identify the appropriate parties for resolution, and minimize customer hand-offs
Ensure compliance with all company policies and procedures
Route calls to appropriate departments for further assistance, and take on the task to resolve issues before calling back the customer when multiple departments are involved
Make outbound calls to various customers to verify receipt of field action notifications
Navigate through large medical facilities to identify the correct party to acknowledge corrective action notices
Maintain detailed records of outbound calls, including representative names, titles, and product disposition
Raise any escalated concerns to the next level of management
May perform other duties as required
Qualification
Required
High school degree required
Proficiency in Microsoft Office, specifically Word and Excel
Strong verbal communication skills
Self-motivated and able to work with minimal supervision
Preferred
Associate degree preferred
Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP, and CTO regulations preferred
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase