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Dan L Tillman & Sons Inc · 4 months ago

Insurance Customer Service Representative

Cheraw, SC 29520

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $65K/yr

Dan L. Tillman & Sons Inc. is a family-owned independent insurance agency with a century of experience serving families and businesses across the Carolinas. They are looking for an Insurance Customer Service Representative to provide outstanding support to clients, including handling inquiries and processing insurance-related requests.

Insurance

Responsibilities

Be the first point of contact for customers by phone, email, and in-person visits

Assist clients with questions on auto, home, and business insurance policies

Process policy changes, billing inquiries, and claims submissions

Maintain accurate client records in our agency management system

Support our sales team with quoting, cross-selling, and retention efforts

Deliver a friendly, professional experience that makes clients feel valued

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier

Qualification

Customer service experienceComputer proficiencyCommunication skillsAttention to detailProblem-solving skillsMulti-tasking skillsFollow-up skillsTeam-oriented attitude

Required

Prior customer service or office experience (insurance experience is a plus but not required, - we'll train the right person)

Strong communication skills (phone, email, in-person)

Comfortable using computers and learning new systems

A positive, team-oriented attitude with a desire to help others

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision