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Microsoft · 2 days ago

Customer Success Account Manager

United States

Full-time

Remote

Mid, Senior Level

$106K/yr - $204K/yr

2+ years exp

Microsoft is seeking a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for strategic customers with a complex, cross-cloud digital footprint. The CSAM will manage customer executive relationships, oversee the delivery of projects, and enable customers to effectively use their cloud benefits.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Responsibilities

You will develop and coach on engagement strategies for customers, partners, and internal stakeholders

You will establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery

You will expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities

You will strive to achieve “Trusted Advisor” status with key customer executives

You will align Microsoft solutions with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge

You will identify and address complex customer scenarios by collaborating with technical specialists

You will drive Microsoft's position in the customer's cloud technology marketplace

You will demonstrate alignment between customer objectives and Microsoft's portfolio

You will promote organizational and customer success strategies

You will lead program planning, prioritization, and management to address customer outcomes

You will proactively identify and mitigate customer blockers, leveraging Microsoft solutions and services

You will proactively surface value, which in turn will lead to a high retention rate on customer renewals

You will identify opportunities for growth and adoption, aligning Microsoft offerings with customer objectives

Embody our Culture and Values

Qualification

Customer Success ManagementCloud Adoption StrategiesAzure ExpertiseProject Management CertificationITIL CertificationCustomer Relationship ManagementCommunication SkillsCollaboration SkillsProblem-Solving Skills

Required

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship

Preferred

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

Experience within customer success roles, working with enterprise customers

Experience in premier support for partners

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Project Management Institute (PMI) or equivalent Project Management certification

Prosci or equivalent certification