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Thrive Pet Healthcare · 21 hours ago

Veterinary Client Service Supervisor

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

$25/hr - $28/hr

2+ years exp

Thrive Pet Healthcare is a network of veterinary clinics dedicated to providing high-quality care for pets and their families. The Client Service Representative Supervisor will manage client communication and ensure a welcoming experience while supervising the CSR staff and overseeing office operations.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Greeting clients warmly and with a smile, checking patients in, and ensure accurate client/patient, RDVM, and RDVM previous records information is collected

Supervise CSR staff

Recruit and train new CSR staff

Staff Schedule

Performance management

Oversee client relations acting as first contact for complaints/concerns

Develop and implement office policies and procedures to ensure the highest level of customer service and financial oversight

Responsible for end of day process and bank deposits

Manage office inventory

Assist with maintenance of office equipment

Occasional on-call

Flexible availability to include some swing shifts and weekends

Answer phones promptly, triage calls, schedule appointments, and manage requests

Communicate treatment plans, payment policies, payment options, and confirm discharge instructions clearly and empathetically

Process invoices, collect payments, reconcile transactions, and maintain accurate financial records

Maintain and update client and patient records in the practice management system

Support appointment flow to maximize efficiency and minimize client wait times

Keep reception and lobby areas clean, organized, and client/patient-ready

Provide compassionate support in difficult situations, ensuring client trust and comfort

Collaborate with veterinarians, technicians, and fellow CSRs to ensure seamless care and communication

Assist with reminder calls, follow-up communication, and other outreach as needed

Qualification

Veterinary client serviceStaff schedulingLeadership experienceVeterinary medical terminologyPractice management systemsPayment processingEmpathyOrganizational skillsCommunication skillsConflict resolutionAttention to detail

Required

Minimum of 2+ years of veterinary client service experience required; leadership or supervisory experience strongly required

Minimum 1 year experience with staff scheduling

Strong organizational, communication, and conflict resolution skills

Knowledge of veterinary medical terminology, patient record systems (Vetspire, Cornerstone, or something similar), and payment processing (CareCredit, SCRATCH Pay, and Pet Insurance)

Ability to multitask in a fast-paced environment with empathy, efficiency, and attention to detail

Commitment to delivering outstanding client service while supporting hospital goals

Benefits

Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

Generously subsidized backup and ongoing care support for children, adults, and pets

Mental health benefits including coaching and therapy sessions

401k with employer contribution and no waiting period

Continuing education and development support through our library of free CE courses and paid time off to complete

Scholarship opportunities and student loan support program

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)