rockITdata ยท 5 days ago
Computer User Support Specialist
United States
Full-time
Remote
Mid Level
4+ years exprockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations. They are seeking a Computer User Support Specialist to provide technical support and assistance by deploying to field offices of a large federal program, conducting IT infrastructure assessments, and performing wellness checks on end-user devices.
AnalyticsArtificial Intelligence (AI)Business IntelligenceCloud ComputingConsultingManagement ConsultingProfessional Services
No H1B
Security Clearance Required
Responsibilities
Conduct network performance evaluations
Check conference room equipment
Support end-user devices
Ensure compliance with program policies
Assist with IT equipment disposal training
Support onsite personnel with IT issue ticketing
Qualification
Required
Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
4 years of experience in IT and/or field/user support roles
Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance
Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively
Must be proficient in remote support tools and ticketing systems and must be willing to travel
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
Familiar with Government IT environment and policies
Ability to obtain a Secret Clearance
Company
rockITdata
RockITdata is an IT firm that offers AWS consultation, data integration, cloud computing and staffing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ernie DiSandro
Chief Financial Officer
Christopher David
Chief Operating Officer
Recent News
The Business Journals
2024-01-27
Company data provided by crunchbase