Zonberation Group · 3 days ago
Information Technology Support Specialist(Tier 2)-to join TikTok Team
Washington, DC
Full-time
Onsite
Entry, Mid Level
$28/hr - $33/hr
2+ years expZonberation Group is seeking an Information Technology Support Specialist to join their TikTok team. The primary focus of this role is to deliver exceptional Tier 2 IT support to internal users, addressing their IT inquiries and incidents promptly while ensuring effective communication between users and technology teams.
ConsultingInformation TechnologyReal Estate Investment
Hiring Manager
Wei Hao
Responsibilities
Your primary focus will be on delivering exceptional Tier 2 IT support to the internal users of the company，addressing their IT inquiries, requests, and incidents promptly through tickets
You're a problem solver. You delve into the root causes of issues, devising effective solutions that empower users to seamlessly navigate our system
Communication skills will be crucial as you liaise between our users and technology teams, ensuring clear alignment and timely resolution of issues
You're task driven. Completing assigned tasks on time and managing your own workload
You're a team player. You'll present yourself and leverage your experience or expertise in the best way to our technology teams, business teams and everyone else involved it in the process
You're growing. Committed to personal growth and excellence, you will continuously seek opportunities for self-improvement and contribute to the overall enhancement of our operations
You're a quality seeker. Delivering accurate and exceptional results
Qualification
Required
Computer Technology related degree
2-5 years IT support or desktop support experience
Working knowledge of Windows & MacOS, iOS & Android, networking and video conference technologies
Excellent communication who can explain complicated IT problems to non-technical individual
Excellent customer service skills with polite manners and able to handle pressure from frustrated users
Strong IT troubleshooting and problem solving skills
Great team player who can work in a collaborative culture
Self-motivate, open-to-learn and be receptive to change and improvement
Ability to manage and prioritise own tasks and helpdesk issues
Company
Zonberation Group
Zonberation Group provides global IT services, procurement solutions, and real estate investment expertise.
501-1000 employees
H1B Sponsorship
Zonberation Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase