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UPS · 14 hours ago

Operations Coordinator, Cell & Gene - Marken Mon-Friday 11AM-7:30PM

Aston, PA

Full-time

Onsite

New Grad, Entry Level

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Operations Coordinator will support Marken's Cell & Gene Operations Team, focusing on logistics for Cell & Gene Therapy to ensure high levels of customer service and quality satisfaction.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments

Utilize technology to provide enhanced monitoring, management and control of shipments as required

Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions

Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs

Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements

Work with the regulatory team to ensure trade compliance for all Import and Export shipments

Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments

Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities

Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments

Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments

Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions

Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads

Escalate any issues or delays to the Cell & Gene Management Team

Qualification

Customer service operationsLogistics managementExportImport experiencePharmaceutical industry experienceProficient in MS OfficeAttention to detailCustomer focusTeam player

Required

Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution

Commitment to quality and attention to detail

Strong customer focus

Team player / self-dependent / motivated to succeed

Proficient in MS Office / Excel / Word

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer