Dusty Robotics · 1 week ago
Robotics Support Specialist (New Jersey)
United States
Full-time
Remote
Mid Level
3+ years expDusty Robotics is building the future of construction with robotics that bring digital precision to the field. As a Support Specialist, you will be responsible for diagnosing and resolving technical issues with Dusty’s robotic systems, providing remote support, and collaborating with various teams to ensure customer satisfaction.
ConstructionReal EstateRoboticsSoftware
Responsibilities
Provide remote technical support for customers, including debugging robotics hardware, embedded software, and connectivity issues
Use SSH, Linux-based tools, and networking commands to investigate and resolve issues remotely
Analyze system logs, error codes, and performance metrics to identify root causes
Collaborate with Engineering to escalate and reproduce complex issues, providing clear technical documentation
Support field deployments by guiding customers through setup, calibration, and troubleshooting
Document repeat issues and contribute to building internal runbooks, troubleshooting guides, and external knowledge base content
Manage multiple cases in parallel, balancing urgent incidents with ongoing requests
Participate in an on-call rotation to handle critical customer issues outside normal hours
Qualification
Required
3+ years in a technical support, field service, or robotics-related role (startup experience strongly preferred)
Proficiency with Linux systems, SSH, and basic networking (IP addressing, WiFi, DNS)
Experience troubleshooting robotic systems, embedded devices, or IoT hardware
Strong analytical skills; able to parse logs and quickly diagnose issues
Excellent communication skills, with the ability to translate technical findings into clear customer-facing updates
Comfortable working in a fast-paced, ambiguous startup environment with little direction
Flexible schedule with the ability to handle urgent issues on short notice
Familiarity with CRM/ticketing systems, Data Warehouse (Zendesk, Salesforce, Jira, Databricks)
Benefits
Unlimited vacation policy
401k with employer match
Reasonable work hours
Flexible schedules
Company
Dusty Robotics
Dusty Robotics develops robot-powered tools for the modern construction workforce.
51-200 employees
H1B Sponsorship
Dusty Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$68.72MKey Investors
Scale Venture PartnersCanaan PartnersNextGen Venture Partners
2022-05-10Series B· $45M
2021-06-15Series A· $16.5M
2019-11-26Seed· $5M
Leadership Team
Jenny Hunter
Executive Administrator - CEO, CTO, VP Sales, VP Finance, VP Customer Success
Tessa Lau
Founder/CEO
Recent News
Google Patent
2025-05-04
2025-05-04
Company data provided by crunchbase