Corpay · 2 months ago
Operational Excellence Manager
Atlanta, GA, USA
Full-time
Onsite
Mid Level
3+ years expCorpay is a global leader in business payments, and they are seeking an Operational Excellence Manager for the Payables business. The role focuses on improving customer experience through process re-engineering and requires collaboration with various departments to ensure service quality and efficiency.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Identifying and prioritizing projects to improve the customer experience
Creating business specific quality management framework
Developing and maintaining standards, processes, controls, metrics and quality improvement activities
Investigating and addressing customer complaints regarding quality and the customer experience
Working cross-functionally to investigate and define root causes of escalated inefficiencies
Providing process mapping and content expertise on customer-facing processes
Partnering with IT to define and execute UAT for large complex projects
Qualification
Required
Bachelor's Degree
3-5 years of experience in process and quality improvement
Experience in utilizing Six Sigma and Lean methodologies to drive process improvements
PMP certified & demonstrated track record
Strong analytical and problem-solving skills
Capability to effectively communicate with leadership at all levels regarding complex, technical, or sensitive topics that have companywide implications
Proven skill in influencing, promoting, and selling ideas to management, partners, and peers
Demonstrated ability to act as a catalyst for transformation and change within the organization
Skilled in problem definition, data analysis, fact-finding, and drawing valid conclusions with recommended solutions
Quickly recognizes issues and opportunities to improve processes and drive efficiencies
Data-driven mindset; holds self and others accountable with measurable ROI-oriented KPIs
Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
Strong critical thinking skills, conflict resolution, facilitation and consensus building skills
Effective in building business relationships
Demonstrate flexibility and maintain effectiveness in varying situations with diverse roles, responsibilities, work environments, and people
Excellent presentation and interpersonal skills required
Working knowledge of Microsoft products required
Preferred
Proficiency with Salesforce highly desired
Experience in workflow automation tooling highly desired
Benefits
Medical, Dental & Vision benefits are available the 1st month after the hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
H1B Sponsorship
Corpay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (14)
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
Seeking Alpha
2025-03-18
Business Wire India
2025-02-21
Company data provided by crunchbase