Concierge Plus Inc. · 1 day ago
Customer Success Specialist (Remote - APAC)
United States
Full-time
Remote
Entry, Mid Level
2+ years expConcierge Plus Inc. is seeking a Customer Success Specialist to ensure customers achieve lasting value from their products and services. The role involves building strong relationships, providing support, and collaborating with teams to drive customer satisfaction and retention.
Property DevelopmentProperty Management
Responsibilities
Build and maintain strong, positive relationships with customers to ensure satisfaction, retention, and growth
Proactively monitor customer accounts to identify risks or opportunities and recommend effective solutions
Serve as a trusted partner, coordinating with internal teams to address customer needs and improve service delivery
Gather, document, and share customer feedback with the Product team to influence product improvements and enhancements
Deliver engaging training sessions and onboarding support to help customers maximize the value of our products
Respond promptly to customer inquiries via phone, email, or other communication channels
Accurately record and update all customer interactions and transactions in the company CRM
Partner with Technical Support to resolve escalated issues efficiently
Track and analyze customer feedback to identify patterns, pain points, and opportunities for improvement
Contribute to the development and implementation of customer success initiatives, policies, and best practices
Stay up to date on product updates, new features, and company offerings through ongoing training
Participate actively in team meetings to support process improvement and strategy discussions
Perform other duties as assigned
Qualification
Required
Bachelor's degree preferred, or equivalent professional experience
Minimum 2 years of experience in customer support or customer success
Minimum 2 years working with a U.S.-based company
Proven ability to manage B2B customer relationships via phone and email
Excellent written and spoken English communication skills
Strong organizational skills with a focus on accuracy and attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Must have reliable internet access and backup connection
Must have own equipment (PC and headset) suitable for professional communication
Availability to work 8:00 AM – 5:00 PM U.S. Eastern Time
Ability to start on ASAP
Preferred
Bachelor's degree preferred, or equivalent professional experience
Experience with HubSpot and JIRA preferred
Benefits
Generous Time–Off Policy 39 PTO days
13th Month Pay Included
Company
Concierge Plus Inc.
Concierge Plus simplifies property management for modern communities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mauricio Gonzalez Karpovics
Chief Executive Officer
Peter Pietrzkiewicz
Founder & CEO
Recent News
2025-11-12
Company data provided by crunchbase