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Harrah's Cherokee Valley River · 18 hours ago

Field Technician I - (Kiosk and Hardware Support) - (North Kansas City)

Kansas City, KS

Full-time

Onsite

Entry Level

2+ years exp

Caesars Entertainment is a leading company in the gaming and hospitality industry, and they are seeking a Field Technician I to provide technical assistance at partner properties. The role involves responding to service calls, repairing equipment, and performing hands-on installations, requiring regional travel and a strong technical background.

Gambling & Casinos

Responsibilities

Provide technical assistance to William Hill and Caesars Sportsbook partner properties

Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress

Travel to and from partner properties to identify, resolve or repair hardware/software problems

Maintain and troubleshoot network and/or physical problems with our systems

Install hardware/software following our design or installation specifications

Proactively inspect equipment to help prevent future service calls

Identify recurring issues, document, and report to the Software Support team for testing

Explain and train software application procedures/instructions to sportsbook personnel

Train and assist lower-level staff with installation and maintenance requirements

Perform other duties as required

Qualification

Technical assistanceHardware installationNetwork troubleshootingWindows-based computersHandPower toolsISP knowledgeProfessional conductTraining others

Required

2 Years of service as a technician (casino/computer tech) or equivalent education

Experience working with hand and power tools. Knowledge of network testing equipment

Knowledge of Windows-based computers and basic ISP knowledge

Ability to work on your own, follow directions and complete assigned projects in a timely manner

The ability to conduct yourself in a professional manner towards other staff and our customers. Free of conflicts regarding subjective opinions or interests

The ability to obtain and maintain any required gaming licenses

Must be able to lift, carry, pull, push 100lbs

Must be able to twist, bend, reach, climb, squat or stoop with no significant boundaries

Must be able to stand for extended periods of time

Must be able to write for extended periods of time

The position requires a significant amount of driving. Enjoying driving would be helpful

Must be 21 years old with a valid driving license and clean driving record

The successful applicant may be exposed to sounds at 90 decibels

The successful applicant may be exposed to a smoke-filled environment

You must successfully complete a background and drug screen