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Kelmar Associates · 17 hours ago

Claims Administrator

Wilmington, DE

Full-time

Hybrid

Entry Level

$18/hr - $18/hr

1+ years exp

Kelmar Associates is a company specializing in claims processing, and they are seeking a Claims Administrator to manage the organization and processing of claims. The role involves customer service duties, data entry, and analytical review of documentation to ensure rightful ownership of property.

ConsultingInformation TechnologyLegalReal Estate

No H1B

Responsibilities

Data entry in company’s proprietary database

Performing analytical review of documentation received to determine the rightful ownership of property

Reviewing and verifying data entered in system in accordance with the client’s business processes

Ability to follow detailed written instructions and make independent decisions regarding the next step of each claim

Recognize and report discrepancies to Supervisors and Management

Answering daily customer service calls related to unclaimed property including but not limited to: providing claimant with the current status of their claim, explaining the proper evidence required to complete a claim, searching for property in the company’s proprietary unclaimed property database, creating a claim in the database, assisting callers with filing claims online, and providing answers to other general questions

Other Administrative functions and special projects as needed

Qualification

Claims processingData entryMicrosoft ExcelMicrosoft WordProfessional demeanorVerbal communicationWritten communicationAttention to detailOrganizational skillsTeamwork

Required

1-3 years of relevant work experience processing claims or answering calls preferred

Relative computer experience relating to data entry and databases including Microsoft Excel and Word

Must be able to develop an understanding of the scope and importance of the project Kelmar is performing for its client

Ability to analyze documentation provided by a claimant and make sound judgment as it relates to entitlement and whether the person claiming property is the rightful owner

Able to follow written and verbal direction with consistency

Highly organized with exceptional attention to detail

Must be able to meet minimum productivity requirements while maintaining a high level of accuracy

Ability to work both independently and as part of a team

Strong verbal and written communication skills

Maintain strong professional working relationships with colleagues at all levels

Exhibits a professional, business-like demeanor

Must be able to work during operational hours applicable to client state(s); typically Monday – Friday, from 7:30am to 4:30pm or 8:00am to 5:00pm

Bi-annual Travel to a Kelmar office may be required for refresher training

Candidates must be legally authorized to work in the U.S without sponsorship now and in the future