Hard Rock Digital · 21 hours ago
Senior Analyst - Trading Hypercare
United States, Florida, United States
Full-time
Hybrid
Senior LevelHard Rock Digital is focused on becoming the best online sportsbook, casino, and social casino company in the world. The Hypercare Analyst will play a critical role in safeguarding and optimizing the performance of high-staking customer accounts through continuous monitoring, analysis, and actionable recommendations.
Computer Software
Responsibilities
Continuously monitor activity across high-staking customer accounts to identify behavioural trends, potential risks, and opportunities
Provide ongoing evaluation of individual customer performance, highlighting any significant changes in staking patterns, frequency, or other relevant behaviors
Analyze and report on key account metrics, including profitability, risk exposure, and customer lifecycle trends
Trade high-stakes accounts with precision, ensuring profitability while managing exposure to risk
Collaborate with trading teams to adjust pricing or betting limits based on customer profiles and behavioural insights
Work with stakeholders to develop tailored strategies for high-impact accounts based on analysis and business objectives
Deliver detailed reports on high-stakes customer performance, providing actionable insights for internal teams
Escalate concerns about suspicious behavior, unusual activity, or emerging trends that may pose a risk to the business
Present findings and strategy recommendations during regular stakeholder meetings
Qualification
Required
Strong background in trading, risk analysis, or customer behavior monitoring
Demonstrated experience managing high-value accounts or customers with significant impact on business performance
Advanced analytical skills, with expertise in behavioural analysis and data-driven decision-making
Strong understanding of trading principles, risk management, and pricing strategies
Excellent communication and reporting skills, with the ability to present insights and recommendations to senior stakeholders
Detail-oriented and proactive, with a strong sense of accountability
Benefits
Competitive pay and benefits
Flexible vacation allowance
Flexible work from home or office hours
Startup culture backed by a secure, global brand
Opportunity to help shape the future strategy of the Sportsbook
Company
Hard Rock Digital
Hard Rock Digital is building the future of online sports betting and interactive gaming.
Founded in 2020
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Marlon Goldstein
Executive Managing Director & CEO
Earl Mitchell
SVP Predictive Analytics
Recent News
2025-06-21
2025-05-09
Company data provided by crunchbase