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Chaparral Motorsports · 16 hours ago

PARTS SALES PERSON I

555 Location - San Bernardino, CA 92410

Full-time

Onsite

New Grad, Entry Level

$19/hr - $23/hr

Chaparral Motorsports is seeking a Parts Counter Sales Associate responsible for order processing and providing technical assistance to customers via phone, email, and in-person. The role involves processing sales orders for motorcycle and ATV parts, answering customer questions, and ensuring customer satisfaction through effective service and support.

MotorsportsTransportation

Responsibilities

Look up records and enter customer information

Process sales orders for motorcycle and ATV parts and accessories

Process catalog requests

Answer customer questions and deliver customer service

Determine and communicate prices for parts requested

Process change of address information

Process order cancellations and changes

Soliciting sale of feature, cross-selling, and up-selling products to customers

Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction

Addressing complaints and customer concerns and bringing them to the attention of assigned Supervisor for further investigation and consideration. Resolving customer service issues within a reasonable level of authority

Displaying the ability to control calls and meet/exceed customer needs and expectations. Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required

Displaying and understanding of, and the ability to, process International customer orders

Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources

Displaying flexibility in work schedule

Recognize opportunities and take the initiative to sell additional complimentary merchandise

Offer solutions and find alternatives to backordered or discontinued merchandise

Exercise good judgment and base decisions on the needs of the customer and the needs of the business

Ability to remain customer focused and responds in a positive manner when faced with difficult or stressful situations

Will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Qualification

Technical motorcycle knowledgeData entry skillsParts counter proceduresCustomer communicationMathematical skillsTeamworkProblem-solving

Required

Basic data entry/keyboarding skills

Strong technical motorcycle knowledge

Ability to work in a team environment

Knowledge of parts counter procedures

Ability to read, write and interpret documents

Ability to write routine reports and correspondence

Ability to communicate effectively with customers

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's

Ability to perform these operations using units of American money and weight measurement, volume, and distance

Ability to apply commonsense understanding to carry out instructions furnished in written and oral form

Ability to remain customer focused and responds in a positive manner when faced with difficult or stressful situations

Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 75 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus