Mountain Credit Union · 1 month ago
Contact Center Representative - FT
Candler,NC,US
Full-time
Onsite
New Grad, Entry Level
$16/hr - $20.50/hrMountain Credit Union is seeking a Full Time Contact Center Representative to engage with members in a dynamic and member-centric environment. The role involves troubleshooting issues and providing top-notch service through telephone and online chat channels.
BankingFinanceFinancial Services
Responsibilities
Assist members through telephone and online chat channels
Resolve issues, answer inquiries, and recommend appropriate solutions to meet the financial needs of members
Ensure that members receive the highest level of service and have a positive experience
Qualification
Required
Strong communication skills, both verbal and written
Proficiency in using technology and software tools
Prior experience in the financial services industry
Ability to multitask, prioritize, and remain calm under pressure
High school diploma or equivalent
Prior experience in the financial services industry
Benefits
Medical
Dental
Vision
Life insurance
401(k) with match
Incentive pay
11 Paid Holidays
Paid Time Off
Company
Mountain Credit Union
Mountain Credit Union is a banking and financial service provider company.
Founded in 1963
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase