K&I Healthcare Services, LLC · 15 hours ago
Administrative Coordinator
Waldorf, MD
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expK&I Healthcare Services is dedicated to empowering individuals and communities regarding mental well-being. The Administrative Coordinator plays a crucial role in client engagement and treatment by scheduling appointments, verifying insurance coverage, and maintaining client documentation.
Mental Health Care
Responsibilities
Verifies insurance coverage, obtains authorizations, and enters all required information into the appropriate electronic system
Communicate with clients regarding insurance benefits and acts as point of contact between patients and the billing team
Follow up with clients/ clinicians to prevent lapses in coverage
Scheduling new clients for Initial intake
Rescheduling active clients as needed
Communicate with intake, clinical teams:
Notify teams of changes in a client’s insurance or eligibility that may impact care delivery
Maintain documentation of each client’s insurance and benefits status
Submit and track required documentation to BCBS, Medicaid and MCOs for service authorizations and eligibility confirmation
Monitor redeterminations, insurance expiration dates
Informing patients or customers of any missed or upcoming payment deadlines
Response to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments
Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers
Works to engage clients in their care, works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries
This position requires you to respond to all calls and written referrals within 24 hours or less
Work requires sufficient skills to edit documents, generate reports and logs, and summarize
Other duties as assigned
Qualification
Required
High School Diploma or GED (required)
1-2 years and 2 years of administrative or front office experience in a healthcare, behavioral health, or related setting
Proficiency in Microsoft Office and EHR systems
Knowledge of Maryland's mental health system, Medicaid/MCO programs
Ability to work with a diverse population, including an understanding of serious and persistent mental illness
Knowledge of COMAR pertaining to OMHC operations and billing practices
HIPAA training required within 30 days of hire
Ability to communicate complex benefits simply and effectively to clients
Require strong attention to detail and follow through with time sensitive matters
Respect for and adherence to client confidentiality and HIPAA compliance
Ability to work well independently and collaboratively
Must pass a criminal background check, drug screening. & TB testing
Maintain a clean, safe, and drug-free working environment
Clear and articulate speech and ability to hear
Required to sit for long periods of time, as well as reading and typing on the computer
Preferred
Associate's degree or Bachelor's degree in Health Administration, Psychology, or related field
RN or LPN
Bilingual
CPR/First Aid Certification Preferred (or willing to obtain within first 6 months of hire)
Benefits
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Company
K&I Healthcare Services, LLC
K&I Healthcare Services, LLC was founded in 2019 as a for-profit community agency to empower individuals, families, and communities to take control of their own destiny and solve problems within their neighborhoods.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase