AppWork · 20 hours ago
Client Success Manager
Dallas, TX
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
3+ years expAppWork is a company that has developed a user-friendly PropTech platform aimed at modernizing maintenance operations. They are seeking a Client Success Manager to build strong client relationships, guide onboarding processes, and ensure effective product usage through training and support.
Building MaintenanceCommercial Real EstateFacility ManagementProperty ManagementPropTechReal EstateRental PropertySoftware
Responsibilities
Lead new client onboarding, guiding them through the implementation process
Collaborate with client teams to configure their AppWork environment to align with their unique operational needs
Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers, both virtually and in-person
Ensure users feel confident and empowered to leverage AppWork’s features effectively
Perform regular audits to track client engagement and usage of AppWork
Proactively reach out to clients to address gaps in usage and identify opportunities for optimization
Act as the first point of contact for client support inquiries, resolving issues efficiently and effectively
Escalate complex issues to the development team with thorough documentation and follow-up
Build and maintain strong, trusting relationships with clients
Schedule regular check-ins to review performance, gather feedback, and provide insights
Communicate new features, updates, and best practices to ensure ongoing client success
Qualification
Required
3–5+ years in Customer Success, Account Management, or other client-facing roles, ideally within a SaaS or technology company
Previous property management experience required; strong familiarity with day-to-day operations at the site level
Proven track record of building and managing relationships with clients at multiple levels, from site staff to executive stakeholders
Demonstrated ability to drive client adoption, retention, and satisfaction by aligning product value with customer business needs
Experience conducting client training, onboarding, or change management initiatives
Comfort working with data and reporting to identify trends, track usage, and measure customer health
Strong problem-solving skills with the ability to act as a trusted advisor and escalate issues cross-functionally when needed
Ability to manage a book of business / portfolio of accounts, balancing proactive engagement with reactive support
Strong written and verbal communication skills, with the ability to explain technical workflows to non-technical audiences
Preferred
Knowledge of maintenance workflows, work orders, vendor coordination, and service delivery processes strongly preferred
Familiarity with CRM, ticketing systems, or customer success platforms (e.g., Salesforce, Gainsight, Zendesk, HubSpot, etc.) a plus
Experience working in fast-paced, growth-stage companies and comfort with evolving processes and responsibilities
Benefits
Competitive compensation package
Stock options
Full suite of benefits (medical, dental, vision) + $100K company-paid life insurance
Unlimited PTO
Recognition and rewards programs
A collaborative, upbeat environment with company events throughout the year
Company
AppWork
AppWork specializes in maintenance operations platforms for the multifamily property management industry.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13MKey Investors
Resolve Growth Partners
2025-04-07Series A· $13M
Leadership Team
Sean Landsberg
Co-Founder & CEO
MJ Oommen
SVP of Client Success & Strategy
Recent News
EIN Presswire
2025-09-09
Company data provided by crunchbase