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Simply.TV · 15 hours ago

Technical Account Manager - English (CAN)

Dallas, TX

Contract

Hybrid

New Grad, Entry Level

0+ years exp

Simply.TV is a leading provider of advanced, AI-driven metadata solutions for broadcasters, streaming platforms, and telecom operators. The Technical Account Manager will act as a trusted advisor to key clients, focusing on sales acumen to drive customer success and revenue growth while collaborating with cross-functional teams to optimize the use of Simply.TV's data solutions.

Information TechnologyMedia and EntertainmentVideoVideo Streaming

Responsibilities

You build and maintain strong, long-term relationships with key clients, deeply understanding their technical environment and business goals

You provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV's metadata solutions

You collaborate cross-functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions

You monitor account health, identify potential risks, and act as the customer advocate during escalations

You lead technical reviews, onboard new customers, and identify upsell or cross-sell opportunities to drive mutual growth

You document technical activities, track open items, and maintain clear and actionable account plans

You stay current on product updates, new features, and industry trends to anticipate and address client needs

Qualification

Technical Account ManagementB2B Tech ExperienceAnalytical SkillsProblem-Solving SkillsCommunication SkillsCustomer Success PassionEnglish Language SkillsFrench Language SkillsCollaboration SkillsAdaptability