TEKsystems · 2 days ago
Delinquency Control Counselor
Pensacola, FL
Contract
Hybrid
Entry Level
$17/hr - $17/hr
1+ years expTEKsystems is searching for qualified candidates to fill openings for a Delinquency Control Counselor position. The role involves working in a call center environment to manage early-stage collections and provide financial counseling to delinquent members of a credit union.
Information Technology
Responsibilities
Being in early stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score
Provide member financial counseling and mitigate loss for the credit union
Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union
Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency
Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives
Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs
Explain and communicate relinquishing options such as settlements
Maintain working knowledge of the federal and state consumer protection laws
Qualification
Required
1-3 years of recent experience working in a customer service/collections/financial environment
Ability to communicate effectively via email and phone
Ability to navigate multiple systems and high volume incoming calls
Professional written and verbal communication
Problem solving skills, patience, empathy
Must be local to the Pensacola, FL area
Must be available to work holidays
Must be able to work at least 3 Saturdays a month required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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