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Monogram Foods · 2 days ago

Supervisor, Customer Supply Chain

Memphis, TN

Full-time

Onsite

Mid, Senior Level

2+ years exp

Monogram Foods is a leading food manufacturer specializing in delivering quality foods and snacks. The Customer Supply Chain Supervisor will lead a team managing the order to cash process, ensuring exceptional customer service and driving continuous improvement in service communications.

Food and BeverageFood ProcessingManufacturing

Responsibilities

Maintains Monogram's pricing program to include creating new pricing, promotional discounts, allowances, etc. in the ERP system to ensure accurate invoicing to reduce pricing related chargebacks

Responsible for the Order to Cash (invoice) process and all customer issues related to orders and billing

Manages and handles reporting out of Walmart metrics

Conducts regular pricing audits to ensure pricing is accurate

Manage daily escalations (order blocks, holds, shortages, new product launches, new customers etc.) as relates to the order and customer lifecycle

Monitors manual pricing overrides, EDI pricing discrepancies, and research/validates the need for them. Reports findings and implements pricing updates if needed to correct an issue

Collaborate with Sales and Marketing teams to identify, design, & implement customer groups and item groups to accurately administer pricing, discounts, charges, and allowances

Coordinates with sales, commercialization, and marketing teams to ensure complete and accurate pricing information is obtained in a timely manner for new products and new customers

Maintains and audits the price list, customer groups, and item groups in the ERP system. Enter, update and maintain product pricing brackets in the ERP system. Routinely report and audit pricing against received cost to ensure pricing is accurate

Collaborates with IT for ERP system upgrade testing

A working knowledge of EDI transactions specifically 850, 860, 940, and 945 EDI transactions

Demonstrated knowledge of supply chain processes and procedures

Provide coaching, feedback, and training to direct reports

Maintain a high level of customer service, meet resolution targets and exceed customer expectations to maintain customer loyalty and grow the business

Partner with Supply Chain, Sales, Marketing, Logistics, IT and Quality to solve any operational issues

Partner with outsourced transportation service provider, plants and warehouses to ensure customer requirements, order details, changes and delivery details are communicated effectively

Reviews and ensures necessary approvals are submitted with pricing and special program requests within the approval guidelines established by the company

Track discontinued products, source appropriate product substitutions, and report to business stakeholders

Performs in a fast-paced, high-pressure environment

Upholds the values of exemplary customer service by modeling behavior and leadership

Demonstrate effective and timely communication with all levels of the organization by following company standards of team building, recognition, and professionalism

Perform other duties as assigned

Qualification

ERP systemsPricing structuresSupply chain processesMicrosoft ExcelData analyticsCRM Microsoft CEProblem-solvingCommunication skillsOrganizational skillsTeam collaboration

Required

Bachelor's degree in business management, or a related field

2-3 years working with pricing structures within an ERP system (Microsoft D365 preferred) for data reporting purposes, or a supply chain reporting analyst-related position working with Microsoft Excel and/or data analytics such as Power BI

2-3 years in a senior or supervisory role supervising a customer service team managing the order to cash process in a consumer-packaged goods (CPG) environment

Must be 18 years or older

Proficient Microsoft Excel skills

Process driven and results oriented

Team focused and collaborative

Strong problem-solving skills

Remains calm and exercises sound judgment in fast-paced, demanding environments

Professional conflict management skills

Dependable and self-motivated

Excellent oral and written communication skills

Great organizational skills and attention to detail

Adaptable and maintain flexibility in completing tasks

Eager to learn and implement new ideas