Danaher Corporation · 2 days ago
Field Service Engineer - Bioprocess Remote Cork
United States
Full-time
Remote
Mid LevelCytiva, a Danaher operating company, is at the forefront of providing new solutions to transform human health. They are seeking a Field Service Engineer to service their expanding customer network, focusing on installing equipment, resolving technical problems, and maintaining customer relationships.
BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical
Responsibilities
Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill
Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team
Plan & organize preventive maintenance visits
Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations
Attend and assist in the organization of training courses, meetings and seminars
Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business
Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met
Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced
Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition
Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology
Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion
Seek opportunities to expand the after-sales support business
Active selling of Service Agreements and products, seeking opportunities for future business opportunities
Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines
The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent 20% of the working week
Qualification
Required
Ideally knowledge of Life sciences or service business and customer base
Relevant instrumentation/technology experience
Extensive experience in laboratory/manufacturing environment
Computer skills to include hardware & software (incl. MS Office packages)
Excellent communication skills for customer service and the expansion of Service products including support agreements
Effective organizational and administrative skills
Current Driving license
Ability to deal professionally with people at all levels or the organization
Comfortable in clean room environment
Can demonstrate through activity-based examples from the workplace, aptitude to a field based technical role
In-house and external training will be provided
Preferred
Work Remotely based in the Cork area
Appropriate engineering or scientific education
Basic computer networking skills
Experience of Service Support role in similar industry
Scientific or engineering related qualification
Knowledge of networking/ SQL Database
Benefits
25 days annual leave
10 Bank holidays
Bonus
Company car/van
Employee assistance program
4 x Basic salary life assurance
Long service award
Pension scheme
Cycle to Work Scheme
Medical and Dental Insurance
Discounted Gym Membership
Other benefits
Company
Danaher Corporation
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.
Founded in 1969
10001+ employees
H1B Sponsorship
Danaher Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (3)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1979-01-05IPO
Leadership Team
Rainer Blair
President & CEO
Thomas Joyce
President & CEO
Recent News
mass-spec-capital.com
2026-01-09
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2026-01-05
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