Walsh Employment · 2 days ago
AI Software Engineer
NYC Metro Area
Full-time
Onsite
Entry, Mid Level
$200K/yr - $350K/yr
2+ years expWalsh Employment is representing a high-growth AI company that offers a cloud-based SaaS platform for automating customer service using large language models. The AI Agent Software Engineer will design and build AI agents that enhance customer experiences, collaborating closely with product managers and fellow engineers to improve outcomes across various sectors.
Staffing & Recruiting
Hiring Manager
Claire Hallett-Walsh
Responsibilities
Designing and building AI agents that operate across chat and voice, executing complex tasks with precision
Translating natural language into structured, software-grade agent logic
Analysing agent performance at scale to uncover trends and opportunities for platform improvement
Experimenting with the latest language and voice model advancements, tuning them for reliability and performance
Using real-time observability tools (e.g. Trace View) to audit and improve agent decision-making with transparency
Qualification
Required
Minimum 2 years' experience as a professional software engineer working on production-grade systems with real-world users
Strong problem-solving and troubleshooting skills across complex tech stacks
Computer Science or Mathematics degree from a top-tier university
Clear, consistent work history – no more than one move every 2.5–3 years
Background at elite tech firms (e.g., Google, Meta, Amazon, Netflix, Microsoft, or quantitative finance competitors)
Curiosity and insight into how AI agents behave, learn, and fail – with a strong desire to improve their intelligence and reliability
Preferred
Experience building voice interfaces or multimodal AI systems
Familiarity with enterprise customer experience platforms or conversational automation tools
Interest in developing visualisation and simulation tools to increase AI agent transparency
Benefits
Highly competitive salary + equity options
Comprehensive health benefits (medical, dental, vision)
Flexible PTO – take what you need
Lunch and snacks provided daily
Strong engineering culture focused on iteration, transparency, and technical excellence
Company
Walsh Employment
Walsh Employment – Connecting Top Talent with Leading Organisations.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase